Privacy Policy

---

**PRIVACY POLICY**

**Effective Date:** 12-11-24

**KSR HVAC & Electrical, LLC.** ("Company") is committed to maintaining the privacy and security of the personal and non-personal information we collect from our customers, website visitors, and other individuals. This Privacy Policy describes the types of information we collect, how we use it, and how we protect it.

**1. Personal Information We Collect**

We collect personal information from individuals who:

* Contact us through our website or phone

* Request services or quotes from us

* Sign up for our newsletter or promotional emails

* Participate in online surveys or contests

* Have a business relationship with us

The types of personal information we collect include:

* Name

* Address

* Phone number

* Email address

* Business name and address (if applicable)

* Job title and company (if applicable)

**2. Non-Personal Information We Collect**

We also collect non-personal information, such as:

* Website usage data, including browser type, operating system, and IP address

* Search terms used on our website

* Online behavior, such as which pages are viewed and for how long

* Location data, such as city or zip code

**3. How We Use Your Information**

We use the personal and non-personal information we collect for the following purposes:

* To provide services to our customers and respond to their inquiries

* To send marketing materials, such as newsletters and promotional emails

* To analyze website usage and improve our online services

* To maintain business relationships with customers and suppliers

* To comply with legal requirements, such as tax laws and regulations

**4. How We Protect Your Information**

We take reasonable measures to protect the personal and non-personal information we collect from unauthorized access, use, or disclosure. These measures include:

* Implementing secure data storage practices

* Encrypting sensitive information, such as credit card numbers

* Limiting access to personal information to authorized employees and contractors

* Monitoring website traffic and online behavior to detect and prevent security breaches

**5. Sharing Your Information**

We may share your personal information with third-party service providers who assist us in providing our services or conducting business operations. These service providers are bound by confidentiality agreements that prohibit them from using or disclosing your personal information for any purpose other than providing services to us.

We may also share your personal information with government authorities or other third parties as required by law or regulation.

**6. Children's Privacy**

We do not knowingly collect personal information from children under the age of 18 without parental consent.

**7. Changes to This Privacy Policy**

We reserve the right to modify this Privacy Policy at any time without notice. Changes will be effective immediately upon posting on our website.

**8. Contact Us**

If you have any questions about this Privacy Policy or would like to exercise your rights under applicable data protection laws, please contact us at:

815-228-9447

ksr-hvac.com

**9. Governing Law**

This Privacy Policy is governed by and construed in accordance with the laws of Illinois. Any disputes arising out of or related to this Privacy Policy will be resolved through binding arbitration in accordance with the rules and standards of the American Arbitration Association.

By accessing our website or providing us with your personal information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.