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TERMS AND CONDITIONS OF SERVICE
Introduction
Welcome to KSR HVAC & Electrical, a professional services company providing HVAC (heating, ventilation, and air conditioning) and Electrical solutions. By accessing or using our website, services, or products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Service (the "Terms"). If you do not agree to these Terms, please do not use our services or access our website.
Scope of Services
We provide a range of services including HVAC installation, maintenance, and repair, as well as electrical installation, maintenance, and repair. Our services are subject to change at any time without notice.
Service Agreements
All services provided by us are subject to a service agreement, which will be signed by both parties before the work commences. The service agreement outlines the scope of work, payment terms, and any other relevant details.
Payment Terms
Payment for our services is due within 30 days of the invoice date. We accept various payment methods, including credit cards, checks, and electronic funds transfer. Late payments may incur a penalty charge of 2% per month or the maximum permitted by law.
Warranties and Guarantees
We provide warranties and guarantees for our workmanship and materials used. The duration and terms of these warranties and guarantees vary depending on the type of service provided.
Liability
In no event will we be liable for any damages, including but not limited to incidental, consequential, or punitive damages, arising out of the use or inability to use our services or website.
Intellectual Property
All intellectual property rights in our website and services, including but not limited to patents, trademarks, and copyrights are owned by us or our licensors. You agree not to reproduce, modify, display, sell, or distribute any content from our website without our prior written consent.
User Behavior
You agree not to:
Dispute Resolution
Any disputes arising out of these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Governing Law
These Terms will be governed by and construed in accordance with the laws of Illinois and the United States of America. Any disputes arising out of these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Changes to These Terms
We reserve the right to change these Terms at any time without notice. Your continued use of our website or services will constitute acceptance of any changes made to these Terms.
Entire Agreement
These Terms constitute the entire agreement between you and us regarding your use of our website and services. They supersede all prior or contemporaneous agreements between you and us.
Acceptance
By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
At KSR HVAC & Electrical, we are committed to providing high-quality HVAC and electrical services to our customers. In the unlikely event that you are not satisfied with our work or products, we offer a return and refund policy to ensure your satisfaction.
**Return Policy:**
1. All returns must be authorized by our customer service department within 30 days of the original purchase date.
2. Products must be returned in their original condition, with all original packaging, accessories, and documentation included.
3. Returns are subject to a restocking fee of 15% of the total amount for the product, which will be deducted from the refund amount.
4. Custom-made products or services cannot be returned.
**Refund Policy:**
1. Refunds will be issued in the original form of payment.
2. Refunds will be processed within 5-7 business days of receiving the returned product or service.
3. Refunds will be issued for the full amount of the purchase price minus any applicable restocking fees or damages.
4. Refunds may take up to 10 business days to appear on your credit card statement.
**Exceptions:**
1. Special orders or custom-made products are non-returnable and non-refundable.
2. Any damages or alterations to the product or service will result in a reduced refund amount.
**Warranty:**
1. All products sold by KSR HVAC & Electrical, LLC. come with a manufacturer's warranty, which covers defects in materials and workmanship for a specified period.
2. Warranty coverage and terms vary by manufacturer and product, and are outlined in the product manual or manufacturer's documentation.
**Customer Satisfaction Guarantee:**
1. At KSR HVAC & Electrical, we stand behind the quality of our work and products.
2. If you are not satisfied with our services or products, we will work with you to resolve the issue promptly and fairly.
3. Our goal is to ensure your complete satisfaction with our services and products.
**Contact Info**
If you have any questions or concerns regarding our return and refund policy, please contact us at:
815-228-9447
ksr-hvac.com
Thank you for choosing KSR for your HVAC and Electrical needs!
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